Contact us

Contact the Service BC Help Desk if you have feedback or if you need help to:

• Set up the BC Services Card app
• Set up your username and password
• Get a BC Token
• Log in to a website

Before you call

• Check the user guides for help
• Check the website you're trying to access for help or contacts
• If available, get the following information ready for the call:
  • The date and time an error was displayed
  • Your BC Services Card serial number. (The number on the back edge of your card. It's under the bar code)
  • A description of your problem, including the type of error you received

Service BC Help Desk

We're open Monday to Friday from:

• 7:30 am to 5 pm Pacific Time
• 8:30 am to 6 pm Mountain Time

We're closed on all statutory holidays.

Call us at:

• 1-888-356-2741 for Canada and USA toll free
• 604-660-2355 within Lower Mainland or outside Canada and USA

Video Relay Service (VRS):

• 1-800-663-7867
• 604-660-2421 if you're outside of Canada/USA

Telephone Device for the Deaf (TDD):

• 711 (across B.C.)