Support guide

Topics:

• Account setup
• Where to find information
• Login and how to use
• Managing your account
• Release notes
• Contact the helpdesk

Account setup

Mobile app

• How to set up the BC Services Card app
• How to set up the app on additional mobile devices using a QR code
• Check if you have a BC Services Card - using it is the fastest way to set up the app
• How to verify your email address during app setup
• Securing the app

Username, password and BC Token

• How to get a BC Token
• How to set up a username and password - if you already have a BC Token
• What a BC Token is and when you need one

Verifying your identity

• Why, when and how to verify your identity
• Audio and video tips when making a video call to verify identity
• Accepted ID

Where to find information

• Where to find information - such as health records or booking apointments
• What information is shared from your account to other services
• What websites accept BC Services Card Login

Login and how to use

• How to log in on a phone or tablet - with the app
• How to log in from a computer - using the app
• How to log in using a username, password and BC Token
• What mobile app notifications are, when they're sent, and troubleshooting
• Supported browsers

Managing your account

• Remove your account from the app
• Lost or stolen mobile device

Release notes

• August 25, 2023, v3.4 - you can now use a PIN to secure the app

Need more help?

If you're not able to find what you're looking for and want to talk to someone, call the Service BC Help Desk.

Service BC Help Desk

Open Monday to Friday (except statutory holidays)